Terms and Conditions
Business hours are from Tuesday to Friday and we offer session times of 8.45am, 11.45am and 2.45pm
After hours appointments are available by appointment and conditions apply.
Entries shall only be accepted from persons 18 years of age or older who have not won a prize with Freedom Photography in the last 6 months. It is always the responsibility of the person or persons being photographed to declare their age and Freedom Photography accepts no liability if this is not made clear before any photography commences.
To be eligible for any prize draw, entries must be original coupons and have all fields completed. Entry coupons not completed fully will be rejected. Prize winners will be notified by email, Australia Post or phone. The major prize winner will be the first valid entry drawn on the day of the draw. Prizes remain valid for a period of 3 months and if not claimed it will be considered that the winner no longer has an interest in redeeming the prize. Consolation prizes will have an expiry date applied on the letter of notification or the prize certificate. prizes are for domestic use only and can not be used for any other purpose. Prizes are not transferable, exchangeable or redeemable in whole or any part for cash or any cash equivalent. Prizes cannot be used in conjunction with any other offer or voucher. The judges decision will be final and no correspondence will be entered into.
GIFT CERTIFICATES AND FUNDRAISING VOUCHERS
Gift certificates and fundraising vouchers entitle the holder to a business hours photoshoot and must be registered by the holder prior to any expiry date declared provided the holder has not redeemed a competition prize, gift certificate or promotional voucher with Freedom Photography in the 6 months prior to registering the offer.
After hours appointments receive half the credit amount stated on the voucher.
Gift certificates which include a complimentary portrait may receive an image of Freedom Photography’s choosing however the gift certificate holder may be eligible to choose under certain circumstances.
We require 48 hours notice of cancellation of an appointment. Deposits are not refundable if the appointment is cancelled less than 48 hours before it is due.
The complimentary portrait may be watermarked with the Freedom Group Logo. Freedom Photography reserves the right to vary the length and content of the photoshoot based on the client’s requirements, this will be at the sole discretion of Freedom Photography.
Only one gift certificate may be used at a time and cannot be used in conjunction with any other offer or voucher. Gift certificates are not redeemable for cash or any equivalent value. Non attendance for a viewing appointment will be regarded as a non purchase and treated accordingly.
Any offer, discount or voucher is only available for redemption on the day of the viewing. If the order is changed after the viewing appointment the offer may no longer apply and is completely at the discretion of Freedom Photography.
Promotional vouchers and gift certificates ARE transferable to family or friends. Prizes and gift certificates cannot be used in conjunction with any other offer or voucher. Only one gift certificate or voucher can be used at one time. Certificates and vouchers cannot be used to purchase goods or products from other photo sessions.
Freedom Photography reserves creative control over the design and content of each photoshoot and all photographic content. We may, at our discretion decline to create certain types or styles of photography. We reserve the right to refuse to produce images of certain sizes or combinations of sizes if we believe such images would reflect in a negative way on the reputation of Freedom Photography as a professional studio.
REFUSAL OF SERVICE
Freedom Photography reserves the right to refuse service if in our opinion the provision of service is likely to cause disruption to the normal operation of the business.
All photoshoots include a follow up appointment to view and purchase your images.
Usually this takes place immediately after the photoshoot but if required we can make an appointment for another time.
If you receive any documentation to take away from the photoshoot with you it is assumed that this has been read and understood before you return for your viewing/purchasing session. This documentation may contain information regarding our product range, prices and what will happen at your viewing/purchasing session.
If, at the time of the viewing/ purchasing session you are unable to make a decision and require another appointment, the second viewing/purchasing session will attract a fee of $195.00 to cover our time and expenses.
Once an order has been placed it is part of our process to immediately design, create and order your products. Refunds are not available if you simply change your mind.
RETENTION OF IMAGES
Freedom Photography accepts no liability for loss of stored images due to circumstances beyond their control including human error and technical failure. If a purchase is completed at the viewing/purchasing session, your images will be stored indefinitely. Alternatively, if no purchase is completed, images are stored for a period of seven (7) days to facilitate a change of mind. If you are using one of our layby plans and we are storing your images, all care is taken to ensure that they will be available for the creation of your products. If a situation arises where funds have been paid to Freedom Photography and the original images are no longer available due to the aforementioned or some other circumstance, the client will be eligible to have another photo session in order to replace the original images and products of equal or greater value will then be created from these new images. Refunds are not available where a purchase contract is in place, deposits have been made and a client changes their mind.
COLLECTION OF GOODS
Whilst we make every possible effort to contact you regarding collection of your goods we are limited in the amount of time we can hold them.
Unless prior arrangement has been made for collection we will hold your products for a period of 6 months after which time they may be subject to disposal.
We will only collect sensitive information about you with your consent. Sensitive information is personal information that includes information relating to your racial or ethnic origin, political persuasion, memberships in trade or professional associations or trade unions, sexual preferences, criminal record, or health.
HOW SAVE AND SECURE IS YOUR PERSONAL INFORMATION THAT WE HOLD?
We will take reasonable steps to protect your personal information by storing it in a secure environment. We may store your personal information in paper and electronic form. We will also take reasonable steps to protect any personal information from misuse, loss and unauthorised access, modification or disclosure.